Policies & Terms

Policies & Terms of Service

Check-In / Check-Out

  • Check-in: 4:00 PM or later
  • Check-out: 10:00 AM or earlier
  • Early check-in and late check-out may be available upon request and subject to availability

Minimum Stay

A minimum stay of 3 nights is required for all bookings. Holiday periods may require a minimum of 7 nights.

Payment Policy

  • A deposit is required at the time of booking to secure your reservation
  • The remaining balance is due 30 days before check-in
  • We accept major credit cards and bank transfers

Cancellation Policy

  • Cancellations made 60+ days before check-in: full refund minus processing fee
  • Cancellations made 30–59 days before check-in: 50% refund
  • Cancellations made less than 30 days before check-in: no refund
  • We strongly recommend purchasing travel insurance

Pet Policy

  • Well-behaved pets are welcome (dogs only, maximum 2 pets)
  • A pet fee applies per stay
  • Pets must not be left unattended in the property
  • Any damage caused by pets will be charged to the guest

Occupancy

  • Maximum occupancy must not be exceeded at any time
  • 3-bedroom units: maximum 8 guests
  • 4-bedroom units: maximum 10 guests
  • Violation of occupancy limits may result in immediate termination of rental

House Rules

  • No smoking inside the property
  • No parties or events without prior written approval
  • Please be respectful of neighbors — quiet hours: 10 PM to 8 AM
  • All trash must be properly disposed of
  • Report any damages immediately to management

Liability

MyOrlandoStay is not liable for any accidents, injuries, or loss of personal belongings during your stay. Guests use all amenities at their own risk. Children must be supervised near the pool at all times.

Last updated: January 2025. For questions about our policies, please contact us.